Kim Mitchell

POLICIES AND DELIVERY

Delivery Information


Free UK Delivery!


To ensure your jewellery reaches you quickly and safely, Royal Mail's Special Delivery is used for deliveries within the U.K. Your delivery is therefore automatically covered for up to £500.



The charge for deliveries outside the U.K. is £10 and delivery times will vary depending on the location. Royal mail aim to deliver to Western Europe within 3 working days. Eastern Europe may take up to 5 days and other countries up to 7 days.


International customers: Please be aware that you may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. These additional charges for customs clearance must be paid by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. 



Returns Policy


In the interest of hygiene, as in most stores, earrings can not be returned unless they are faulty.



If you would like an exchange or refund, please return the item within 14 days of purchase. Please email me at kimlmitchell@live.co.uk as soon as you decide that you would like a refund or exchange so I can sort this out for you as soon as possible.



Materials


The jewellery in my store is made by hand (by me) using 925 sterling silver. All materials used are purchased from reputable dealers.


All items come beautifully packaged in a box with ribbon.


Each item of jewellery is made individually by hand by myself. Therefore, there may be slight differences to the pieces in the picture.

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